1. Bookings
Items/Services will be reserved for the date of your special day subject to the receiving of a deposit as stipulated in Condition 2 below. A booking is not confirmed until Angels Floral Event P/L receives an agreed deposit.  

2A. Deposit & Payment
A deposit must be paid upon confirmation of hire/ booking, no later than three days.
A 30% deposit or agreed deposit is required for invoices to lock in items/ services. If a deposit is not received within three days, the items discussed for hire may not be available due to other bookings who have paid deposits. Angels Floral Event reserves the right to cancel the booking and accept other bookings for the same date and period without any liability or consequence if no deposit is received within three days of booking. Upon receipt of any agreed deposit, the booking is confirmed, and the services agreed upon will be honoured. Angels Floral Event P/L accepts that the Client upon payment of any deposit agrees, understands, and accepts Angels Floral Event's terms and conditions as set out in this document.

 2B. Balance Payment
The remaining balance for any hire (event) is required to be made 30 days prior to the event (or if the event is less than 30 days, then full payment is required at the time of booking). It is an agreement that the Client understands and accepts Angels Floral Event P/L's terms and conditions as set out in this document. If full payment is not received by the due date, Angels Floral Event P/L reserves the right to withhold services on the event day. 

2C. Payment Method
Payment may be made by bank transfer, cash or credit card. Payment by credit card transactions will incur an additional 2.5% surcharge (of the total amount paid by credit card) to cover bank and merchant fees.

 3. Bond
The bond amount will be determined by individual bookings (it is usually the same amount of the total hire amount). Any damaged, missing, unclean items will be charged at full replacement cost and/ or cleaning cost will then be deducted from the bond amount. The bond will be refunded within 48 hours via agreed method after all the items are returned.

 4. Damages
The Client is financially responsible for any damages or loss caused by themselves or any of their guests, invitees or other persons attending the event. Should any damages or loss occur, the bond will be used to fix or replace the item(s). If the recovery is greater than the bond, we will invoice the Client for the remaining balance required to replace the damaged or lost item(s).

5. ID
A valid driver's licence with a current address must be presented upon pickup of all hire items. A valid mobile number must be provided for contact. A digital copy will be taken by the hirer.

 6A. Collection/ Returns
All items must be returned in original condition and with the same packaging it was presented during collection.

6B. Delivery/Setup
Fees will be charged to the Client for any installation of equipment, delivery, setup, and collection. This fee will vary depending upon distance travelled from Angels Floral Event’s premise(s), amount of equipment hired, amount of setup required and installation time. The Client will be advised of the fee once all equipment has been decided upon. This fee may be subject to change should there be a change of location and/or the number of equipment hired.

 7. Date of Return
All items must be returned on the same day unless otherwise agreed upon. Any items returned late will incur a late fee (10% of the booking cost per 24 hours).

 8. Cancellations & Variations
I. If you do not agree with the non-refund policy stated below, please do not accept any agreement/ invoice with us. Please go to a business supplier who provides a full refund policy. If payment is made, means you agree to the terms & conditions herein.
II. All partial deposits-cost for event paid for event hire/ bookings, floral hire, props and signage are non-refundable. Preparation for your event in terms of time, product purchase, holding of items for your event (declining other clients) must be taken into consideration. Your event is prepared from the time of confirmation to ensure your special day is catered for.
III. No cancellation fee applies if an event is cancelled >365 days prior to the initial agreed event date. If event date is within six months, please refer to sections IV & V below.
IV. Bookings cancelled within <90 days (3 months) of the initial agreed event date will be charged 100% of the total initial deposit-cost for event. There will be no refund(s).
V. Bookings cancelled within <180 days (6 months) of the initial agreed event date will be charged 50% of the total initial deposit-cost for event.
VI. If there are any customised items ordered, additional fee will be charged to recover cost of the materials from the deposit-cost made for the event.
VII. Cancellations of bookings/ events due to weather shall still be subject to the cancellation policy above. Angels Floral Event is in no way responsible for inclement weather that may cause the Client to cancel their booking. However, we allow for reschedule at an additional 20% charge of the total booking cost, provided notification is given 48 hours in advance, subject to availability of the hire items (as similar items have been booked for other events).
VIII. Any change of mind for item(s) from initial order must be made at least >30 days prior to the hire date. Variations made within <30 days will incur additional hire charges. Additions can be made at any time and are subject to availability.
IX. In the event of an epidemic/ pandemic or unforeseen natural disaster, we will most happily accommodate a reschedule from the initial agreed event date over a period of 12 months at no additional cost subject to availability of the hire items (as items have been booked for other events).

 9. Weather
It is the responsibility of the hirer to have an adverse weather plan in place for any event that may be affected by weather or natural disasters. All equipment must remain protected from weather and any items that are not useable due to weather will still incur the full hire fee. Angels Floral Event P/L reserves the right to refuse to hire the items out if your back-up plan is deemed unsuitable.

 10. Acknowledgement & Agreement
By proceeding with a quote via email, or verbal agreement and agreed deposit paid as stipulated in email correspondence, it is deeming the Client has accepted all our terms and conditions.

The End